Support

What helps

• Your device and its operating system version.
• The Runway version — it’s at the bottom of Settings.
• What you did, what you expected, and what happened instead. A screenshot is worth a paragraph.
• Never send bank logins, card numbers or account numbers. I don’t need them and won’t ask for them.

Common questions

Where is my data?

On your device, and nowhere else. There is no account and no cloud copy. If you back up your phone, Runway’s data is in that backup like any other app’s — that is the only other copy that exists.

How do I delete everything?

Settings → Delete all data. It erases every entry on the device and can’t be undone. Uninstalling the app does the same.

I paid for Premium but it’s locked.

Make sure you’re signed in to the App Store or Google Play account you bought with, then use Restore purchases — it’s in Settings under Plan, and on the Premium screen. If it still doesn’t unlock, email me the date of the purchase.

How do I cancel a subscription?

In your App Store or Google Play subscription settings; Settings → Manage subscription takes you there. Cancel at least 24 hours before the renewal date and you won’t be charged again. Premium stays until the current period ends. Deleting the app doesn’t cancel it.

Can I get a refund?

Refunds are handled by the store you bought from — Apple at reportaproblem.apple.com, Google through the Play Store’s order history. If you’re stuck, write to me and I’ll point you the right way.

Why does my runway show ∞?

Because your income covers your spending, so on the current path the money isn’t running out. Apply a scenario — losing your income, a client leaving — and you get a number.

A number looks wrong.

Every month shows its work: open it and you’ll see each movement that produced the balance. If a line is wrong, you can edit it right there. If it still doesn’t add up, send me the month and what you expected.

Can I change my currency or language?

Both are in Settings. Changing currency affects new entries and how amounts are shown; it doesn’t convert what you’ve already entered.

How do I turn off the monthly reminder?

In your phone’s notification settings for Runway. The reminder is scheduled on your device only.

Does Runway connect to my bank?

No, by design. You type in your numbers, or let scheduled income and bills post themselves on their dates. Your figures never leave your device.

Is this financial advice?

No. Runway does arithmetic on your numbers and shows you the result. What to do with it is your call — for advice on your situation, talk to a qualified professional.